KriyaGo - Blog #VOIP

Why You Should Use VoIP For Your Business Calls

Wed, 10 Nov 2021 15:26:48 -0500

If you are looking for a reliable communication system for your business, you have probably heard about VoIP systems. As the name suggests, VoIP or Voice Over Internet Protocol uses the internet to make phone calls. More than one-third of businesses already use VoIP due to its cost-effectiveness and productivity.

Regardless of the size and type of your business, VoIP systems can be an excellent choice for their numerous benefits. If you are considering VoIP systems for your office, read on to know about how they can help your business.

Greater savings

The primary benefit of implementing VoIP is the low cost as compared to other phones. Traditional phone systems require wires to relay phone data from the caller to the receiver. As the number of wires increases, the calls also get more expensive. The price of each call also increases along with the distance.

But VoIP needs minimal equipment as the service provider hosts most of the infrastructure. This means you will have to set up little to no hardware, especially if you choose cloud-based VoIP. Usually, your mobile phones and computers act as softphones through a VoIP application. You can also use your old desk phones for VoIP, which adds to the cost savings.

Additionally, VoIP calls are independent of distance. You can place a call within your area or outside your country, the charges will be the same. This is because VoIP uses the internet instead of a wired network to make those calls. Telzio estimates that companies can save over 50% of their telecom costs by switching to VoIP.

Ideal for remote work

Recently, many employees have started working remotely due to the pandemic. A Nextiva survey found that 1 in 3 companies have teams that work remotely. Communication over the phone and the internet has been key to managing remote teams. But, is it possible to make your company communication system for all your remote employees?

Traditional phone systems have limited mobility. It was almost impossible to use the same business numbers at remote locations without services like call forwarding. But businesses that used VoIP could easily make this transition.

VoIP works mostly through phone apps which makes it accessible from anywhere. These apps display your business number regardless of the device it is used from. For example, consider using your phone for business calls during remote work. By placing your calls through the VoIP app, the receiver will see your office number instead of your personal one.

More than just a call

VoIP systems come with extensive features that are suitable for small and large businesses. One such feature that is commonly used is the conference call. VoIP comes with built-in features that allow you to call multiple people at once. In addition to video conferencing, it also lets participants share documents and files within the call, making the discussions easier and fruitful. This feature is especially beneficial as more businesses are relying on video calls for office communication.

Another popular feature used by over 77% of businesses is the find me/follow me feature. Through this, you can ensure that your business calls always reach you, no matter where you are. The find-me/ follow-me service directs business phone calls to a single device or location.

For example, if you are away on a vacation, you can direct the calls to your personal phone without purchasing additional equipment. All you need to do is set up the VoIP app on your phone and choose to take calls on your device. You can also direct calls to multiple devices, which is helpful if you often work from different locations.

Better call quality

A common misconception is that calls over VoIP have poor voice quality. This might be true if your only VoIP experience is through free calling services. These services are only meant for personal use and cannot provide the quality required to make professional calls.

But paid VoIP systems are different. They are built to support business calls which means longer distances and better quality. As long as you have a reliable internet connection, you can sail through both video and voice calls with minimal disturbances.

Additionally, VoIP systems also come with features such as noise suppression and voice activity recognition. This ensures that any background noise does not interfere with your call, making it a better experience overall.

Higher scalability

Growing businesses need to ensure that their business systems can adapt and grow with them. But traditional phone lines are simply very difficult to scale. If your company has additional communication requirements, you will need to add more devices and lines. Scaling such systems not only costs more but also requires additional space.

VoIP systems provide hassle-free scaling options. Adding more devices is as simple as installing an app and completing the registration process. This can be done within a few minutes at little to no additional cost. Moreover, you can scale across several geographical locations using the same number.

Efficient data usage

VoIP uses features like voice detection to save data during calls. About 50% of every telephonic conversation is silent, which lets VoIP systems save about half the amount of data used by traditional phone lines. Voice detection activates data transfer only when someone speaks into the line. This means better use of bandwidth and higher savings.

Highly reliable

Unlike traditional phone lines, VoIP systems come with many alternate options in case your primary communication system fails. For example, if your desk phones fail due to an internet outage, the calls can be directed to personal phones so you never miss an important call. VoIP poses a lower risk of communication failure by reducing the dependency on a single system.

Next steps

Using VoIP aids in clear and crisp business communication. If you want to upgrade to VoIP for your business, then finding the right service provider is essential. KriyaGo can help you implement VoIP systems by providing every resource that you require. Our experts have already helped several clients successfully implement VoIP for their businesses.

We assess your requirements to find the most suitable solution for you. Our experienced staff will provide you with the required assistance to make the most out of your VoIP systems. Our unique strategy helps clients make the necessary improvements to reach their target goals through VoIP.

Want to implement VoIP at your office? Book a free consultation with KriyaGo!

How To Use VoIP Calls In Your Business

Fri, 10 Sep 2021 09:00:00 -0400

With the advancement in technology, more companies are implementing VoIP for quality business communication. A survey by Software Advice found that most companies preferred VoIP over other forms of communication systems. The cost-effectiveness and high reliability make it one of the best systems for your office.

Choosing the right VoIP system requires thorough research and planning. Without proper guidance, upgrading to the VoIP system can look complicated and tedious. If you are unsure about where to start with VoIP implementation, then our guide will help you.

Determine your VoIP needs

Your VoIP requirements depend on your business goals as well as your current infrastructure. Some VoIP features let you use existing equipment while some others require additional tools. You need to determine the following requirements to set up the VoIP system for your business.

The number of users

Determining the number of employees that will use your office VoIP can give you an estimate of how much equipment you will require. For every additional user added to the system, you will need a new line and phone set. But, not every employee needs to be on your VoIP system. According to PCWorld, a business saved about $1200 per month with just 30 VoIP phone users. You can also choose to give employees an extension, instead of their own number and line.

Features

VoIP phone systems come with a lot of different features. According to Finances Online, some of the top features of VoIP are the find me/ follow me function (77%), conference calling (65%), and managing messages (63%). Depending on your business needs, you can choose what to include in your VoIP system.

Certain features like conference calling are in high demand due to the increase in remote work. Similarly, the follow-me option is also helpful if you frequently work from different locations. Instead of having a large number of fancy features, include only those that actually add value to your VoIP system.

VoIP budget

The costs of VoIP differ according to the plan you have chosen. On average, VoIP costs you between $20 and $30 per user per month. Due to a large number of features and attractive plans, it is easy to overspend when planning your business communication system. Having a budget helps you focus on what’s important and spend only on what’s essential.

Set up your VoIP system

Now that you have determined your overall requirements, you can set up your VoIP system for your business. For a VoIP system to work efficiently, it needs the following technology and hardware.

Internet connection

As the name suggests, VoIP runs on internet protocol. A high-speed internet connection can provide excellent call quality. Despite the dependency on an internet connection, a VoIP system does not take up much bandwidth. The minimum download speed for a single VoIP call is less than 0.5 Mbps.

For each voice line you add, the required download speed multiplies. So, a system of 10 phone lines will require a download speed of 5 Mbps. It is better to have higher bandwidth to accommodate additional lines. A congested bandwidth can compromise the overall system quality and efficiency.

Phone system

There are several ways you can make phone calls using VoIP. While desk phones are common, more than 50% of businesses use a combination of fixed and mobile phones for their VoIP calls. Some common ways to set up VoIP phone devices are:

Modifying regular phones: Convert your regular phones into a VoIP device by installing an adapter and connecting it to a LAN.

IP Phones: Ip phones can be directly connected to a LAN. Some IP phones also let you place calls over a WiFi network.
Computers: You can make VoIP calls through your computer by installing a web-based application in it.
Mobile Phones: Similar to computers, you can make VoIP calls through mobile applications.

Training

A VoIP system is as efficient as its user. If your staff does not have adequate knowledge, then your VoIP implementation will be unsuccessful. Provide adequate materials to your employees and train them to use different VoIP features.

Configure your VoIP system considering the needs of your staff. The easier it is to use, the better will be its performance. Constantly interact with your staff in the initial period so they can seamlessly use the new technology.

Backup

VoIP systems are extremely versatile and have a low risk of failure. Yet, for more than 19% of businesses, VoIP reliability is a top concern. Prepare for the worst case scenario by having the right backup options.

The first backup you will need is an additional broadband connection. This prevents your VoIP system from shutting down in case your primary connection fails. Additionally, decide where your calls get directed if your office system fails. Directing calls to your personal phone is an excellent option in case of emergencies.

It is also important to prepare your employees to handle any system failure. This prevents panic and helps you get your communication system on track as fast as possible.

Test your VoIP system

Even with a well-planned VoIP strategy, it is essential to test your system for any potential problems. Recreate several real world scenarios to check the performance of your VoIP system. Does it perform well during high call volumes? Does your internet connection have sufficient bandwidth? Troubleshoot any problems you find so your VoIP system runs smoothly.

Streamline your business communication throughout KriyaGo

Selecting the right service provider makes VoIP implementation easier. KriyaGo works with the top VoIP service providers to help you set up your own channel. Our experts carefully assess your requirements to suggest the right strategy for you. Our high-quality service ensures that you have the best VoIP experience.

We also take care of your data security and privacy by setting up private VoIP networks. This is more convenient, easier, and reliable. Our experts help you throughout the process right from strategy to implementation.

For high-quality VoIP service, contact KriyaGo!